I hate big business! Not for the same reasons that the 99% hates big business. I don’t hate them for making a profit or exploiting the little guy, I hate them because they really don’t care about me, their customer. And it shows! Obviously, I’m a proponent of small business. More importantly, I’m a proponent [...]
Many would argue that marketing and sales are the only things important in getting work for your service business. I disagree. You have to actually do the work! This is the ‘service’ part of your small business. This is the most important part of the sales process. Delivering on what you promised. So many businesses [...]
We have a saying in our company when we’re dealing with a business. ‘You get two.’ It refers to the triangle of attributes for any business or company. It can apply to anything from a fortune 500 company down to a one person consulting business in Boise Idaho! In our remodeling business we find ourselves [...]
It’s amazing to me the level of crappy service we’re willing to accept. Self-checkouts at the grocery store, ATM machines, rude sales associates and incompetent employees are just a handful of what I feel like I have to put up with. It’s a surprise that most businesses can even stay open. I become frustrated with [...]
Last night while my wife and I were watching ABC’s 20/20 tribute to Whitney Houston, I was reminded of something from long ago. I remember life BEFORE Whitney Houston (wow, that’s dating myself) Watching 20/20 jogged my memory back to the first time I remember hearing her sing–the 1991 Super Bowl. I was at [...]