I hate big business! Not for the same reasons that the 99% hates big business. I don’t hate them for making a profit or exploiting the little guy, I hate them because they really don’t care about me, their customer. And it shows! Obviously, I’m a proponent of small business. More importantly, I’m a proponent [...]
Whatever you do, don’t force it! This can be applied to all sorts of stuff. Parts need to fit just right in so many ways. Remember the time when ‘assembly was required’ and two pieces weren’t going together right; you forced it? What happened? It broke, right? Forcing it in the physical world breaks things [...]
I just had an extremely frustrating and stressful interchange with a client on the final pricing for their master bathroom project. What did I do? I fired them as a client! It wasn’t an ugly situation (although it might still get that way) and I wasn’t rude but I decided it was time for me [...]
It’s amazing the chain reaction one simple idea put into practice can have on your business. The ripple effect one action can create in your business is something you won’t see at the start. But looking back five years from now you can put the pieces together to trace your success back to its roots. [...]
Many would argue that marketing and sales are the only things important in getting work for your service business. I disagree. You have to actually do the work! This is the ‘service’ part of your small business. This is the most important part of the sales process. Delivering on what you promised. So many businesses [...]